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Here are Next Best Actions to Survive Cloud Outage and Reduce Outages

Businesses look forward to the public cloud for versatility, accelerated scalability, and reliability for many application types — but they need to overcome the outage hurdle first. Every major provider has encountered an internal system or storage outage, as well as external issues such as compromised network connectivity, disruption, etc. Outages in general can be catastrophic to any business owner, but cloud outages can adversely impact hundreds of users. 

All of this underscores the common reality of public cloud computing: users need to have a disaster recovery plan in action just as they do with local data centers. The strategy enforced and the actions taken in the event of a cloud outage can either alleviate or aggravate the impact on the company. Here are six crucial measures to survive a public cloud outage.

Implement DR

The first step to withstand any cloud outage is to develop and execute a disaster recovery (DR) plan and put it in place well before a disaster strikes. Although cloud providers offer a range of services and resources, it is up to the user to develop, install, configure, and track these services and resources for each workload.

An enhanced DR strategy might incorporate standby instances that are deployed but are idle in another area and ready to take over when the primary instance is compromised.

Communicate and Gain Cloud Transparency

Businesses expect greater transparency in the cloud, and providers are strengthening their interaction with clients by offering timely insights into the complexity of the outage and its current status. 

DR decision-making can rely on your interpretation of the disaster and its magnitude, besides the provider’s projections of its duration — all of which may help enhance cloud transparency.

But don’t just stop right there. Business and user base are dependent on the workloads impacted, so it is equally critical to communicate the outage details to the inner circle of users and customers. Inform them of the outage, its impact on the workload, and the steps underway to resolve.

Evaluate DR Plan Business Value

Assess what needs to be done in order to deploy the DR plans. Some of them might be automated. For instance, vital workloads are often guarded by some sort of clustering, and the cluster should continue to operate even when a node — or an instance — collapses. However, a DR strategy for less critical workloads may require manual intervention or discreet measures, such as repairing and re-launching a snapshot or shifting to a backup case.

Swinging the DR Plan into Action

Assess what needs to be done in order to deploy the DR plans. Some of them might be automated. For instance, vital workloads are often guarded by some sort of clustering, and the cluster should continue to operate even when a node — or an instance — collapses. However, a DR strategy for less critical workloads may require manual intervention or discreet measures, such as repairing and re-launching a snapshot or shifting to a backup case.

In several cases, mission-critical DR plans may be completely automated, where admins might not be expected to take any concerted action. However, less important workloads can require deliberate action— Switching on ready scripts, templates, or other tools to instigate the requisite DR response.

Monitor Your DR Strategy

Irrespective of the extent of deliberate work or automation involved in the implementation of the DR strategy, it is always essential to ascertain that the restored workloads are functioning correctly. 

Admins should evaluate the performance of workloads operating in a DR state with the performance of the same workloads functioning under standard conditions.  

Cloud outages can be frustrating, but they do not last forever. As the cloud provider fixes them and regular workload activity is restored, companies also need to conduct a post-mortem event and assess their DR response to get improvise their plan and be future ready.